SHIPPING POLICY - 

Last Updated: September 9, 2025

Company Information:

• Company Name: NoCap Pay Limited 
• Address: 50 Bonham Strand, Sheung Wan, Hong Kong
• Website: https://ummashield.com/
• Email: contact@ummashield.com

1. OVERVIEW

Umma Shield provides international shipping services for our athletic wear, prayer items, and accessories. This Shipping Policy outlines our shipping terms, delivery procedures, and customer responsibilities for all international orders.

By placing an order with us, you agree to the terms and conditions outlined in this Shipping Policy.

2. SHIPPING DESTINATIONS

International Coverage

• We ship to most countries worldwide
• Shipping availability is subject to current international regulations
• Some remote or restricted areas may have limited shipping options
• Certain products may have shipping restrictions to specific countries

Restricted Destinations

We cannot ship to countries that are:

• Subject to international trade sanctions
• Experiencing shipping service disruptions
• Restricted by our shipping carriers
• Prohibited by Hong Kong export regulations

Note: Restricted destination list is available upon request and subject to change.

3. SHIPPING METHODS AND TIMEFRAMES

Available Shipping Options

Standard International Shipping

• Delivery Time: 10-21 business days
• Tracking: Basic tracking included
• Coverage: Most international destinations
• Cost: Most economical option

Express International Shipping

• Delivery Time: 5-10 business days
• Tracking: Full tracking included
• Coverage: Major international destinations
• Cost: Premium pricing

Priority International Shipping

• Delivery Time: 2-5 business days
• Tracking: Full tracking with signature confirmation
• Coverage: Limited to major cities and regions
• Cost: Highest pricing tier

Processing Time

• Order Processing: 1-3 business days
• Processing includes: Order verification, payment confirmation, packaging, and carrier pickup
• Business Days: Monday through Friday, excluding Hong Kong public holidays
• Cut-off Time: Orders placed before 2:00 PM HKT are processed the same day

4. SHIPPING COSTS AND CALCULATION

Cost Factors

Shipping costs are calculated based on:

• Destination country and region
• Package weight and dimensions
• Selected shipping method
• Current fuel surcharges
• Remote area surcharges (if applicable)

Cost Display

• All shipping costs displayed at checkout before payment
• Costs shown in your selected currency
• No hidden fees or surprise charges
• Final shipping cost confirmed via email

Additional Fees

Customer Responsibilities:

• Customs duties and taxes - All import duties, taxes, and customs fees are customer's responsibility
• Brokerage fees - Fees charged by customs brokers
• Remote area surcharges - Additional fees for remote delivery locations
• Failed delivery fees - Charges for unsuccessful delivery attempts

5. CUSTOMS AND INTERNATIONAL REGULATIONS

Customs Declaration

• Accurate Declaration: All items declared at actual retail value
• Legal Requirement: False declarations are illegal and will not be made
• Gift Marking: Items cannot be marked as "gifts" unless genuinely gifted
• Commercial Invoice: Detailed commercial invoices provided for all shipments

Customer Obligations

Import Compliance:

• Ensure products are legal to import in destination country
• Obtain any required import permits or licenses
• Comply with all local import regulations and restrictions
• Provide accurate delivery address and contact information

Prohibited Items: Customers are responsible for ensuring items are not prohibited in their country:

• Certain textiles or materials
• Religious items (restrictions vary by country)
• Athletic equipment (some countries have restrictions)
• Electronic items in accessories

Documentation Requirements

• Commercial Invoice - Provided with all shipments
• Packing List - Detailed list of contents
• Certificate of Origin - Available upon request
• Additional Documents - Provided as required by destination country

6. DELIVERY TERMS AND CONDITIONS

Risk of Loss Transfer

• Title Transfer: Risk of loss transfers to customer upon delivery to shipping carrier
• Our Responsibility Ends: When package is picked up by shipping carrier from our facility
• Carrier Responsibility: Shipping carrier responsible for delivery to customer
• Insurance Options: Additional insurance available for purchase

Delivery Requirements

Address Accuracy:

• Customer responsible for providing complete and accurate shipping address
• Include apartment/unit numbers, postal codes, and contact phone numbers
• Address changes after shipment may incur additional fees
• Incorrect addresses may result in delivery delays or return to sender

Delivery Confirmation:

• Signature Required: Some shipments require signature upon delivery
• Safe Delivery: We are not responsible for packages left unattended
• Delivery Attempts: Carrier will make multiple delivery attempts
• Hold for Pickup: Packages may be held at local facility if delivery unsuccessful

Delivery Timeframes

• Estimates Only: All delivery timeframes are estimates, not guarantees
• Business Days: Delivery times calculated in business days
• Customs Delays: Customs clearance may add additional time
• Holiday Delays: Shipping may be delayed during local holidays

7. TRACKING AND COMMUNICATION

Order Tracking

• Tracking Number: Provided via email within 24 hours of shipment
• Tracking Updates: Available through carrier websites
• Delivery Notifications: Email updates for major shipping milestones
• Customer Portal: Order tracking available in customer account

Communication Timeline

• Order Confirmation: Immediate email confirmation upon order placement
• Shipping Notification: Email sent when order ships with tracking information
• Delivery Confirmation: Email sent when package is delivered (where available)
• Delay Notifications: Proactive communication about significant delays

Customer Service Support

For shipping inquiries:

• Email: contact@ummashield.com
• Response Time: Within 24-48 hours
• Tracking Assistance: Help with tracking and delivery issues
• Carrier Coordination: Assistance with carrier-related problems

8. DAMAGED OR LOST SHIPMENTS

Damage Claims

Reporting Requirements:

• Immediate Inspection: Inspect packages immediately upon delivery
• Damage Report: Report damage within 48 hours of delivery
• Photo Documentation: Provide photos of damaged packaging and items
• Claim Process: We will coordinate with shipping carrier for damage claims

Resolution Process:

1. Investigation: Carrier conducts damage investigation
2. Documentation: Additional documentation may be required
3. Resolution: Replacement or refund provided upon claim approval
4. Timeline: Damage claims typically resolved within 10-15 business days

Lost Package Claims

When Packages Are Considered Lost:

• Standard Shipping: Not delivered within 30 days of estimated delivery
• Express Shipping: Not delivered within 20 days of estimated delivery
• Priority Shipping: Not delivered within 15 days of estimated delivery

Lost Package Process:

1. Initial Inquiry: Contact us if package appears lost
2. Carrier Investigation: We initiate trace request with carrier
3. Investigation Period: 7-14 business days for carrier investigation
4. Resolution: Replacement or refund upon investigation completion

Insurance Claims

• Basic Coverage: All shipments include basic carrier liability coverage
• Additional Insurance: Optional additional insurance available at checkout
• Coverage Limits: Insurance coverage limited to declared value
• Claim Requirements: Insurance claims subject to carrier terms and documentation requirements

9. FAILED DELIVERY AND RETURNS

Failed Delivery Attempts

Carrier Procedures:

• Multiple delivery attempts made by carrier
• Delivery notices left for customer
• Package held at local facility for pickup
• Return to sender after hold period expires

Customer Responsibilities:

• Monitor Tracking: Check tracking for delivery updates
• Arrange Pickup: Contact carrier to arrange package pickup if delivery unsuccessful
• Provide Instructions: Give special delivery instructions when placing order
• Update Address: Ensure delivery address is accessible during business hours

Return to Sender

When Packages Are Returned:

• Customer unavailable for multiple delivery attempts
• Incorrect or incomplete address provided
• Customer refuses delivery
• Package cannot clear customs

Return to Sender Process:

• Return Shipping: Customer responsible for return shipping costs
• Restocking Fee: 15% restocking fee may apply
• Refund Processing: Refund processed minus shipping and restocking fees
• Timeline: Refunds processed within 5-7 business days of receiving returned package

10. EXPEDITED AND SPECIAL SHIPPING

Rush Orders

• Same-Day Processing: Available for orders placed before 12:00 PM HKT
• Express Shipping Required: Rush orders must use express or priority shipping
• Additional Fees: Rush processing fees may apply
• Limited Availability: Subject to stock availability and carrier schedules

Special Handling

Large Orders:

• Bulk Shipping: Special arrangements for orders over 20 items
• Multiple Packages: Large orders may be split into multiple shipments
• Coordination Required: Contact customer service for bulk order shipping
• Custom Solutions: Tailored shipping solutions for wholesale orders

Special Destinations:

• Remote Areas: Additional fees and extended delivery times
• PO Boxes: Limited shipping options to PO Box addresses
• Military Addresses: Special procedures for military installations
• Island Destinations: Extended delivery times and additional fees

11. SEASONAL AND HOLIDAY SHIPPING

Peak Season Adjustments

High-Volume Periods:

• Extended processing times during peak seasons
• Increased shipping costs during holidays
• Limited shipping method availability
• Earlier order cutoff times

Holiday Schedules:

• Hong Kong Holidays: No processing during Hong Kong public holidays
• Destination Holidays: Delivery may be delayed by destination country holidays
• Carrier Schedules: Shipping carriers may have modified schedules
• Communication: Holiday shipping schedules communicated in advance

Gift Orders

• Gift Messaging: Gift messages included at no charge
• Gift Wrapping: Special gift packaging available upon request
• Delivery Timing: Plan ahead for holiday delivery deadlines
• Gift Receipts: Gift receipts provided without pricing information

12. ENVIRONMENTAL CONSIDERATIONS

Sustainable Shipping

Packaging:

• Minimal Packaging: We use appropriate packaging to minimize waste
• Recyclable Materials: Packaging materials are recyclable when possible
• Protection Balance: Balance between environmental impact and product protection

Carbon Footprint:

• Carrier Selection: Work with carriers committed to environmental responsibility
• Shipping Consolidation: Encourage consolidated shipping to reduce environmental impact
• Local Delivery: Promote local delivery options where available

13. FORCE MAJEURE AND SHIPPING DISRUPTIONS

Events Beyond Our Control

Shipping may be affected by circumstances beyond our control:

Natural Events:

• Natural disasters, severe weather
• Pandemic or health emergencies
• Environmental catastrophes

Human Events:

• Political unrest, war, terrorism
• Government restrictions or sanctions
• Labor strikes, work stoppages
• Port closures or transportation strikes

Technical Events:

• Cyber attacks on shipping systems
• Carrier system failures
• Airport or port closures
• Infrastructure damage

Force Majeure Response

• Service Suspension: Shipping to affected areas may be temporarily suspended
• Alternative Solutions: We will seek alternative shipping methods when possible
• Customer Communication: Proactive communication about disruptions
• Extended Timelines: Delivery timelines may be extended during force majeure events

14. SHIPPING POLICY UPDATES

Policy Modifications

• Regular Review: This policy is reviewed and updated regularly
• Carrier Changes: Updates may be required due to carrier policy changes
• Regulatory Changes: Updates to comply with changing international regulations
• Service Improvements: Updates to reflect improved shipping services

Customer Notification

• Website Updates: Updated policy posted on our website
• Email Notifications: Major changes communicated via email
• Order Confirmations: Current policy terms included in order confirmations
• Effective Dates: All changes include clear effective dates

15. DISPUTE RESOLUTION

Shipping Disputes

Resolution Process:

1. Customer Service: Contact our customer service team first
2. Investigation: We investigate shipping-related issues
3. Carrier Coordination: We coordinate with shipping carriers as needed
4. Resolution Options: Refund, replacement, or store credit as appropriate

Escalation:

• Management Review: Unresolved issues escalated to management
• Third-Party Mediation: Mediation available for complex disputes
• Legal Action: Legal action as last resort
• Jurisdiction: Disputes subject to Hong Kong jurisdiction

Liability Limitations

Our Liability Limited To:

• Replacement of lost or damaged items
• Refund of shipping costs (when our error)
• Maximum liability of order value
• No liability for consequential damages

Customer Responsibilities:

• Report issues within specified timeframes
• Provide required documentation
• Cooperate with investigation processes
• Follow proper claim procedures

16. CONTACT INFORMATION

Shipping Support

For all shipping-related inquiries:

Umma Shield Shipping Department

• Email: contact@ummashield.com
• Subject Line: Shipping Inquiry - Order #[Number]
• Phone: [Your Phone Number] (if available)
• Address: 50 Bonham Strand, Sheung Wan, Hong Kong
• Business Hours: [Your Business Hours]
• Response Time: Within 24-48 hours

Emergency Contact

For urgent shipping issues:

• Lost Packages: contact@ummashield.com
• Damaged Shipments: contact@ummashield.com
• Delivery Problems: contact@ummashield.com
• Customs Issues: contact@ummashield.com

IMPORTANT NOTICE: This Shipping Policy is designed to provide comprehensive information about our international shipping services and to protect both Umma Shield and our customers. By placing an order, you acknowledge that you have read, understood, and agree to be bound by this Shipping Policy.

International shipping involves inherent risks and complexities. This policy clearly outlines responsibilities and limitations to ensure transparent and fair shipping services for all customers.